Returns & Exchanges

At Still Survive, your satisfaction is our priority. While most of our products are fulfilled by global suppliers, we’ll do our best to resolve any issue you might face.

✅ Accepted Conditions for Refund or Reshipment:

1. Damaged or defective item upon arrival

2. Wrong item received

3. Item not received within 45 business days (lost in transit)

Please contact us within 7 days of delivery with photo proof.

❌ We do not accept returns or exchanges for:

1. Change of mind

2. Wrong size ordered (for wearable items – please refer to size chart)

3. Delayed shipping caused by carrier or customs

💸 Refunds

If eligible, we’ll issue a full or partial refund to your original payment method, or offer free reshipment.

📬 Need help?

Contact our support team at support@stillsurvive.com with your order number and concern.